Balkan Food Tours Privacy Policy

Introduction

Balkan Food Tours (https://www.balkanfoodtours.com) is an online platform offering culinary tours and a registration portal for potential guides. We are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. Because we operate solely online (we have no physical offices), we comply with applicable data protection laws, including the EU's General Data Protection Regulation (GDPR).

What Data We Collect

We collect only the personal information you provide when booking a tour or registering as a guide. This typically includes:

Name: To identify you for bookings or guide applications.
Email address: To send booking confirmations, updates, or correspondence.
Phone number: To contact you about your tour or application as needed.
Other information you provide: Any details you voluntarily give (for example, dietary preferences or guide experience).

How We Use Your Data

We use your name and contact details to manage your tour bookings – for example, confirming reservations and sending you the itinerary or any important updates.
We use your information to process guide registrations – for instance, reviewing applications and communicating with potential guides about next steps.
We use your contact information to respond to your inquiries and provide customer support related to our tours and services.

We do not sell, trade, or rent your personal data to third parties. We do not disclose your information for marketing purposes. (We may share data only if required by law or to enforce our legal rights.)

We do not use cookies, analytics, or any tracking technologies on our site.

Data Security

We take the security of your personal data seriously. We implement industry-standard measures to protect your information. For example, all data transmission is secured with HTTPS (SSL/TLS encryption), and our servers are protected by strong access controls. Only authorized personnel may access personal data, and we regularly review our security practices.

Your Data Protection Rights

You have rights under the GDPR regarding your personal data. In particular:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete data about you.
Right to erasure: You can ask us to delete your personal data where it is no longer needed or if processing is unlawful.
Right to restrict processing: You can request that we limit the processing of your data in certain situations.
Right to data portability: You can ask to receive your data in a structured, commonly used format and transfer it to another service.
Right to object: You can object to our processing of your data where we rely on a legitimate interest or public task.
Right to withdraw consent: If our processing is based on your consent, you may withdraw that consent at any time.
Right to lodge a complaint: You can complain to an EU data protection authority if you believe your data protection rights have been violated.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Any changes will be posted on this page, and for significant changes we will provide notice (for example, via email or a prominent notice on our website). We encourage you to review this policy periodically for updates. Your continued use of our site after changes means you accept the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, please contact us by email at privacy@balkanfoodtours.com. Because we have no physical office, email or our website contact form are the best ways to reach us. We will do our best to address your request promptly and in compliance with all applicable privacy laws.